Terms & Conditions
Gaming Scales – Terms & Conditions and Returns Policy
Effective Date: 3 August 2026
1. Introduction
Welcome to Gaming Scales ("we", "our", "us"). By accessing or purchasing products from our website, you agree to these Terms & Conditions. Please read them carefully before placing an order.
Gaming Scales sells trading cards, board games, blind boxes and related gaming products throughout Australia.
2. Orders
• All orders are subject to acceptance and product availability.
• We reserve the right to refuse or cancel any order where necessary.
• Prices are displayed in Australian Dollars (AUD) and include GST where applicable.
• Shipping costs are calculated during checkout.
3. Product Information
We aim to ensure all product descriptions, images and pricing are accurate. However, colours and packaging may vary slightly from those displayed online.
4. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these Terms & Conditions excludes or limits your rights under Australian Consumer Law.
Returns & Refund Policy
5. 14-Day Returns
We offer a 14-day return period from the date you receive your order for eligible items.
Returns may be requested if:
• the item arrives damaged or faulty; or
• you change your mind.
Change of Mind Returns
To qualify for a change of mind return:
• the return request must be made within 14 days of receiving your order;
• the product must be unused;
• the product must remain in its original sealed packaging;
• all accessories, manuals and included items must be returned.
If these conditions are met, Gaming Scales will provide a refund once the returned goods have been received and inspected.
6. Exclusions
The following items cannot be returned for change of mind:
• Blind Boxes
• Any item that has been opened, unsealed or used
• Products that have been damaged after delivery through misuse or accidental damage
Blind Boxes are sold as mystery products and all sales are final unless the item is faulty or required by Australian Consumer Law.
7. Damaged or Faulty Items
If your order arrives damaged or faulty, please contact us within 14 days of receiving your order.
Email:
Please include:
• your order number;
• a description of the issue; and
• clear photographs of the damaged or faulty item and packaging where applicable.
We will assess the claim and, where appropriate, provide a repair, replacement or refund in accordance with Australian Consumer Law.
8. Return Process
To arrange a return:
1 Email enquiries@gamingscales.com.au within 14 days of receiving your order.
2 Once your return has been approved, we will email you a prepaid return shipping label.
3 Securely package the item in its original packaging.
4 Attach the supplied return label and lodge the parcel as instructed.
Items returned without prior approval may not be accepted.
9. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed using the original payment method told cost of items minus postage and handing.
Please allow several business days for your financial institution to process the refund after it has been issued.
10. Shipping
Delivery times are estimates only and may vary depending on your location and the courier service.
Gaming Scales is not responsible for delays caused by courier services, weather events or circumstances beyond our reasonable control.
11. Privacy
Any personal information collected during the ordering process is used solely for processing orders, customer service and legal obligations. We do not sell your personal information to third parties.
12. Contact
For returns, refunds or general enquiries, please contact:
Gaming Scales
Email: enquiries@gamingscales.com.au
13. Changes to these Terms
Gaming Scales reserves the right to amend these Terms & Conditions at any time. The latest version will always be available on our website and applies from the date it is published.
Gaming Scales – Shipping Policy
Effective Date: 3 August 2026
Shipping Costs
Shipping costs are calculated at checkout and added to the total cost of your order. Shipping charges are based on the size, weight and destination of your purchase.
Order Processing
Orders are generally processed within 1–3 business days after payment has been received.
Orders placed on weekends or public holidays will be processed on the next business day.
Should there be any unexpected delays in processing your order, we will contact you as soon as possible.
Shipping Within Australia
Estimated delivery times for orders within Australia are:
• 9–12 business days
Delivery times are estimates only and may vary depending on your location, courier services, weather conditions or peak delivery periods.
International Shipping
Gaming Scales ships internationally to selected countries.
Estimated delivery times for international orders are:
• 2–4 weeks
International customers are responsible for any customs duties, taxes, import fees or other charges imposed by their country's customs authority.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and tracking information, allowing you to monitor your shipment's progress.
Delivery Delays
While Gaming Scales aims to dispatch and deliver orders promptly, we cannot guarantee delivery timeframes and are not responsible for delays caused by:
• Courier or postal service delays
• Severe weather events
• Customs processing
• Public holidays
• Events beyond our reasonable control
Incorrect Shipping Information
Please ensure your shipping address is correct before completing your order.
Gaming Scales is not responsible for orders delivered to an incorrect address supplied by the customer. If a parcel is returned to us due to an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.
Lost or Damaged Parcels
If your parcel is lost in transit or arrives damaged, please contact us as soon as possible at enquiries@gamingscales.com.au.
Where applicable, we will work with the shipping provider to investigate the issue and resolve it in accordance with Australian Consumer Law.
Contact Us
For any questions regarding shipping or delivery, please contact:
Gaming Scales